1. Who we are
Mosaferin is a neutral travel meta-search and comparison service. We help you compare prices for hotels, flights, trains, buses, car rental, cruises, tours, experiences, airport transfers, lounges, travel insurance, and eSIM across many third-party providers.
Mosaferin is operated by Opes Terra FZCO. In this policy, "Mosaferin", "we", "us", and "our" refer to Opes Terra FZCO acting as the controller of your personal data. If you have any questions about this policy, you can reach us through our help centre.
This policy explains what personal data we collect, why we collect it, and the choices you have. It is provided for information only and is not legal advice.
2. Data we collect
We collect only the data we need to run the service and improve your experience. The categories below describe what we may collect.
- Account data: if you choose to create an account, we collect your email address, a hashed password, your display name, and preferences such as language and currency.
- Usage data: searches you run, filters you apply, saved trips, price alerts, autopilot watches, and interactions with results and pages.
- Loyalty data: your Mosaferin Plus membership status and SnapMiles balance and history, where you have joined the free loyalty program.
- Device and technical data: IP address, browser type, operating system, screen size, referring pages, and approximate location derived from your IP.
- Communications: messages you send us through the help centre and your email preferences for alerts and updates.
- Cookie and similar data: identifiers set by cookies and similar technologies, as described in our cookie policy.
3. How we use your data
We use personal data for the following purposes.
- To provide the comparison service, run your searches, and show you results across providers.
- To operate optional accounts, save your trips, and remember your language and currency.
- To send price alerts and autopilot notifications by email and web push where you have asked for them.
- To run the free Mosaferin Plus loyalty program and track SnapMiles.
- To measure and improve our service, including understanding which features are useful and fixing problems.
- To keep the service secure, prevent fraud and abuse, and comply with our legal obligations.
4. Legal bases for using your data
Where data protection law applies, we rely on one or more of the following legal bases when we process your personal data.
- Contract: to provide the service and features you request, such as your account, saved trips, and alerts.
- Consent: for optional analytics and marketing cookies, and for web push notifications. You can withdraw consent at any time.
- Legitimate interests: to keep the service secure, prevent abuse, understand aggregate usage, and improve our features, balanced against your rights.
- Legal obligation: where we must retain or disclose data to comply with applicable law.
7. Data retention
We keep personal data only for as long as we need it for the purposes described in this policy.
- Account data is kept while your account is active. If you delete your account, we remove or anonymise your data within a reasonable period, except where we must keep some records to meet legal obligations.
- Usage and analytics data is kept for a limited period and is often aggregated or de-identified so it no longer identifies you.
- Alert and autopilot settings are kept while they are active and deleted when you remove them.
8. How we protect your data
We use technical and organisational measures designed to protect your data, including encryption in transit, hashed passwords, access controls, and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to respond quickly if a problem occurs.
9. Your rights
Depending on where you live, you may have some or all of the following rights over your personal data. You can exercise these rights by contacting us through the help centre.
- Access: request a copy of the personal data we hold about you.
- Rectification: ask us to correct data that is inaccurate or incomplete.
- Erasure: ask us to delete your data, subject to any legal reasons we must keep it.
- Portability: receive certain data in a structured, machine-readable format.
- Objection and restriction: object to or ask us to limit certain processing, including processing based on legitimate interests.
- Withdraw consent: turn off optional cookies or push notifications at any time, without affecting processing already carried out.
10. International transfers
Mosaferin operates internationally, and your data may be processed in countries other than your own. Where we transfer data across borders, we take steps designed to ensure it receives an appropriate level of protection, such as using providers that offer recognised safeguards and contractual protections.
11. Children
Mosaferin is not intended for children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us through the help centre and we will take appropriate steps to remove it.
12. Changes to this policy
We may update this policy from time to time to reflect changes to the service or the law. When we make material changes, we will update the date at the top of this page and, where appropriate, let you know in another way.
13. Contact us
If you have questions about this policy or want to exercise your rights, please reach us through our help centre. Mosaferin is operated by Opes Terra FZCO.
Still have questions?
Our team is happy to help with anything about your privacy, your account or how Mosaferin works.